MC1492276 - Dynamics 365 Contact Center - Improved feature discoverability within Contact Center Admin Center
Microsoft 365 Message Center announcement MC1492276.
MS Message Center's Summary
Microsoft is introducing feature discoverability enhancements in the Dynamics 365 Contact Center Admin Center starting in late October 2026. The update adds a Whats New section for Copilot Service features and a Did You Know section for product updates and events. Administrators should review these new sections upon release to better understand upcoming capabilities and adoption resources. This is an informational update requiring no immediate preparation.
- Administrator impact
- No direct administrator action is required.
- End user impact
- No direct end user impact is expected.
- Importance
- 2/10: This is a minor informational update introducing interface enhancements for administrators with no immediate operational impact.
- Message Center ID
- MC1492276
- Category
- stay Informed
- Severity
- normal
- Services
- Dynamics 365 Apps
- Tags
- New feature
- Published
- 2026-10-09
- Last updated
- 2026-10-09
- Expires
- 2026-11-23
We are announcing improvements for discovering the latest features and news about capabilities in Dynamics 365 Contact Center. This feature will reach public preview on October 23, 2026. How does this affect me? With these discoverability improvements, administrators can more easily discover what's new, understand the value of key capabilities, and take the next step toward adoption. This feature connects administrators to relevant learning and adoption resources with two new experiences: A What's New section will showcase new features in Copilot Service admin center. A Did You Know section will highlight timely product updates, announcements, events, and other relevant information. What action do I need to take? This message is for awareness, and no action is required.