Microsoft 365 Message Center item MC1465307

MC1465307 - Dynamics 365 Contact Center - Teams Presence Sync

Message Center ID

MC1465307

Category

stay Informed

Severity

normal

Services

Dynamics 365 Apps

Tags

New feature

Published

2026-09-01

Last updated

2026-09-01

Expires

2026-10-31

We are announcing the ability to configure the presence sync between Dynamics Contact Center and Microsoft Teams. This feature will reach general availability on September 30, 2026. How does this affect me? Teams Presence Sync will enable admins to sync the presence status between Dynamics Contact Center and Microsoft Teams for representatives in voice conversations. What action do I need to take? This message is for awareness, and no action is required.