Microsoft 365 Message Center item MC1464869

MC1464869 - Dynamics 365 Contact Center - Platform observability and plug-in performance

Message Center ID

MC1464869

Category

stay Informed

Severity

normal

Services

Dynamics 365 Apps

Tags

New feature

Published

2026-08-31

Last updated

2026-08-31

Expires

2026-10-31

We are announcing platform observability and plug-in performance in Dynamics 365 Contact Center. This feature will reach public preview on September 14, 2026.How does this affect me?This feature enables admins to track and quickly act on customizations that may be impacting service health. In the Copilot Service admin center, admins can view which plug-ins are affecting performance SLAs, understand how individual Contact Center scenarios are affected by plug-ins, and receive suggestions about which plug-ins to modify to improve performance.What action do I need to take?This message is for awareness, and no action is required.