MC1484511 - Dynamics 365 Contact Center - Certify Contact Center for Windows 365 virtual computers
Microsoft 365 Message Center announcement MC1484511.
MS Message Center's Summary
Microsoft is introducing official certification for Dynamics 365 Contact Center on Windows 365 virtual computers reaching general availability by late October 2026. This update validates voice and digital channels for cloud hosted desktops allowing secure agent access and centralized provisioning. Administrators should review this change to plan potential cloud desktop deployments.
- Administrator impact
- No direct administrator action is required.
- End user impact
- Customer service representatives gain a supported and reliable experience when accessing contact center tools from virtual desktops.
- Importance
- 2/10: This is an informational announcement regarding platform certification with no immediate configuration required.
- Message Center ID
- MC1484511
- Category
- stay Informed
- Severity
- normal
- Services
- Dynamics 365 Apps
- Tags
- New feature
- Published
- 2026-10-01
- Last updated
- 2026-10-01
- Expires
- 2026-11-01
We are announcing the ability to certify Contact Center for Windows 365 virtual computers in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2026. How does this affect me? This feature certifies Dynamics 365 Contact Center for use on Windows 365 virtual PCs, ensuring the solution delivers a reliable and supported experience when accessed from cloud-based Windows desktops. The certification validates that core contact center capabilities, including voice, digital channels, call controls, recording, and agent productivity tools, function as expected within Windows 365 environments. It confirms compatibility across supported Windows 365 SKUs and ensures that media quality, performance, and stability meet Microsoft standards for production use. With this certification: Organizations can deploy Dynamics 365 Contact Center on Windows 365 virtual PCs with confidence. Customer service representatives can securely access the contact center solution from a managed, cloud-hosted Windows environment without requiring physical devices. IT teams benefit from centralized device management, improved security posture, and streamlined provisioning and offboarding. This capability supports modern contact center operating models by enabling consistent agent experiences across physical and virtual endpoints, while aligning with enterprise requirements for security, compliance, and scalability. What action do I need to take? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Certify Contact Center for Windows 365 virtual computers .