MC1472159 - Dynamics 365 Contact Center - Manage overnight shifts as a single continuous schedule
Microsoft 365 Message Center announcement MC1472159.
MS Message Center's Summary
Microsoft is rolling out an update for Dynamics 365 Contact Center on October 2 2026 that allows supervisors to manage overnight shifts as a single continuous schedule. This enhancement eliminates the need to split shifts and activities across calendar days. Administrators should inform supervisors about this new capability to streamline workforce management workflows. No immediate administrator action is necessary.
- Administrator impact
- No direct administrator action is required.
- End user impact
- Supervisors gain a unified view for overnight shift planning without split records.
- Importance
- 2/10: This is a minor feature addition that improves scheduling usability without causing disruption or requiring configuration.
- Message Center ID
- MC1472159
- Category
- stay Informed
- Severity
- normal
- Services
- Dynamics 365 Apps
- Tags
- New feature
- Published
- 2026-09-15
- Last updated
- 2026-09-15
- Expires
- 2026-10-15
We are announcing the ability to manage overnight shifts as a single continuous schedule in Dynamics 365 Contact Center. This feature will reach general availability on October 2, 2026. How does this affect me? With this feature, supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Activities, breaks, meals, and ad-hoc work can be scheduled anywhere within the overnight shift and remain part of a single continuous itinerary. Supervisors can view and manage the entire shift without manually splitting schedules across calendar days. Activities that cross midnight are preserved as a single record and are not divided into separate activities. What action do I need to take? This message is for awareness, and no action is required.