Microsoft 365 Message Center item MC1464797
MC1464797 - Dynamics 365 Contact Center - Control how many conversations are evaluated with a sampling percentage
- Message Center ID
- MC1464797
- Category
- stay Informed
- Severity
- normal
- Services
- Dynamics 365 Apps
- Tags
- New feature
- Published
- 2026-08-31
- Last updated
- 2026-08-31
- Expires
- 2026-09-30
We are announcing the ability to control how many conversations are evaluated with a sampling percentage in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.How does this affect me?Users will be able to set a sampling percentage when creating an evaluation plan. The percentage will determine how many matching conversations are evaluated for quality and coaching.What action do I need to take?This message is for awareness, and no action is required.