Microsoft 365 Message Center item MC1411141

MC1411141 - Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs

Message Center ID

MC1411141

Category

stay Informed

Severity

normal

Services

Dynamics 365 Apps

Tags

New feature

Published

2026-07-01

Last updated

2026-07-01

Expires

2026-08-01

Update: Release of this feature has been postponed; we will announce a new date in the future. We are announcing Dynamics 365 Contact Center certification for Windows 365 virtual PCs. This feature will reach public preview on July 31, 2026. How does this affect me? This feature certifies Dynamics 365 Contact Center for use on Windows 365 virtual PCs, ensuring the solution delivers a reliable and supported experience when accessed from cloud-based Windows desktops. This certification provides the following capabilities: Organizations can deploy Dynamics 365 Contact Center on Windows 365 virtual PCs with confidence. Customer service representatives can securely access the Contact Center solution from a managed, cloud-hosted Windows environment without requiring physical devices. IT teams benefit from centralized device management, improved security posture, and streamlined provisioning and offboarding. What action do I need to take? This message is for awareness, and no action is required.