Microsoft 365 Message Center item MC1409975
MC1409975 - Dynamics 365 Sales - Deploy multiple Sales Qualification Agents in a single environment
- Message Center ID
- MC1409975
- Category
- stay Informed
- Severity
- normal
- Services
- Dynamics 365 Apps
- Tags
- New feature
- Published
- 2026-06-30
- Last updated
- 2026-06-30
- Expires
- 2026-07-30
We are announcing the ability to deploy multiple Sales Qualification Agents in a single environment in Dynamics 365 Sales. This feature will reach general availability on July 30, 2026.How does this affect me?Users will be able to configure multiple qualification agents within a single environment, each aligned to specific product lines, regions, or sales teams. Leads will be automatically routed to the appropriate agent based on defined criteria, ensuring only one agent engages a lead at a time. If a lead’s context changes, it will be handed off to another agent with full history preserved. Users will also have visibility into agent activity and lead progression through a centralized dashboard.What action do I need to take?This message is for awareness, and no action is required.