Microsoft 365 Message Center item MC1296218

MC1296218 - Dynamics 365 Contact Center - Pinned contacts and queues during consult and transfer

Message Center ID

MC1296218

Category

stay Informed

Severity

normal

Services

Dynamics 365 Apps

Tags

New feature

Published

2026-04-30

Last updated

2026-04-30

Expires

2026-05-30

We are announcing the ability to pin contacts and queues during consult and transfer in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026. How does this affect me? This feature enables admins to add pinned contacts or queues to the consult and transfer experience for customer service representatives. What action do I need to take? This message is for awareness, and no action is required.