Microsoft 365 Message Center item MC1276450

MC1276450 - Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks

Message Center ID

MC1276450

Category

stay Informed

Severity

normal

Services

Dynamics 365 Apps

Tags

New feature

Published

2026-04-10

Last updated

2026-04-24

Expires

2026-05-24

We are announcing Service Operations Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.How does this affect me?This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations, Teams Phone extensibility, and knowledge sources through a single guided assistant. Key capabilities of the Service Operations Agent in Copilot Service admin center include:Generate configurationsValidate setupsRun simulationsSurface diagnosticsExplain the rationale behind recommendationsWhat action do I need to take?This message is for awareness, and no action is required.