MC1540293 - Sales agent in Microsoft 365 Copilot - Semantic model in Sales Agent
Microsoft 365 Message Center announcement MC1540293.
MS Message Center's Summary
Microsoft is introducing semantic model support for the Sales Agent in Microsoft 365 Copilot starting on November 17 2026. This capability helps the agent understand custom customer relationship management schemas and business terminology to improve response quality for sellers. Administrators should review their custom data coverage and glossary terms to prepare for this change. This update rolls out globally across desktop and mobile platforms.
- Administrator impact
- No direct administrator action is required.
- End user impact
- Sellers will experience more accurate responses when querying customer relationship management data using natural language.
- Importance
- 3/10: The update introduces a new feature to improve data grounding quality without requiring immediate administrative intervention.
- Message Center ID
- MC1540293
- Category
- stay Informed
- Severity
- normal
- Services
- Microsoft Copilot (Power Platform)
- Tags
- New feature
- Roadmap ID
- 573294
- Platforms
- Desktop, Mobile, TeamsAndSurfaceDevices, Web
- Published
- 2026-11-05
- Last updated
- 2026-11-05
- Expires
- 2026-12-05
We are announcing the ability to enable semantic model support for Sales Agent. This feature will reach general availability on November 17, 2026. How does this affect me? The semantic model signals help Sales Agent better understand CRM data structure, views, relationships, forms, and business terminology. Administrators can fine-tune the semantic model signals to include the CRM tables, relationships, views, and glossary terms that Sales Agent can use when grounding responses. This helps improve response quality, especially in environments with custom CRM schemas and complex data relationships. Sellers can ask questions in Sales Agent using natural language and get answers that better reflect custom CRM tables, relationships, forms, views, and terminology. This helps sellers uncover customer context with more accurate interpretation of CRM data, and it helps admins minimize glossary maintenance. Existing permissions and administrator-managed data coverage continue to apply. What action do I need to take? This message is for awareness, and no action is required.