Dynamics 365 Apps Message Center Updates

All 214 Microsoft 365 Message Center announcements for Dynamics 365 Apps.

All Microsoft 365 services

• MC1552365: Dynamics 365 Field Service - Preserve actual booking End Time when completion is recorded later
• MC1461529: Release Planner Retirement: D365, Power Platform, and Dataverse Move to AI at Work
• MC1485169: Dynamics 365 Contact Center - Use role-based enforcement for recording and transcription downloads
• MC1538980: Dynamics 365 Contact Center - Orchestrate conversation distribution with natural language playbooks
• MC1538962: Dynamics 365 Contact Center - Use bullseye routing with user groups to orchestrate conversations
• MC1536059: Microsoft 365 Copilot: Conversation orchestration expands routing and overflow capabilities
• MC1526697: Dynamics 365 apps and Dataverse – Information about the 2026 time zone changes in Canada
• MC1528937: Dynamics 365 Contact Center – Boost contact center efficiency with Real Time Streaming Analytics
• MC1510951: Windows updates are available for 2026 time zone changes in Canada
• MC1483527: Dynamics 365 and Power Platform– Information about storage validation for Dataverse-only tenants
• MC1483419: Dynamics 365 Contact Center - Let representatives set next presence to handle routing of work items
• MC1509121: Choose the data sources AI-powered Data Enrichment uses, including CRM notes
• MC1506229: Dynamics 365 Apps - Add users without licenses to activity recipient fields (preview)
• MC1502773: Dynamics 365 Sales - Information regarding the retirement of the Dynamics 365 Sales Insights standalone add-on
• MC1492276: Dynamics 365 Contact Center - Improved feature discoverability within Contact Center Admin Center
• MC1489590: Dynamics 365 Project Operations - Assign task level calendar for precise planning
• MC1484604: Dynamics 365 Contact Center - Use after conversation presence status for wrap-up activities
• MC1484511: Dynamics 365 Contact Center - Certify Contact Center for Windows 365 virtual computers
• MC1483432: Dynamics 365 Contact Center - Let representatives set next presence to handle routing of work items
• MC1483413: Dynamics 365 Contact Center - Assign conversation to expert who engaged with the customer previously
• MC1479296: Dynamics 365 Sales -Streamline Quick Campaigns for confident, one-time bulk email outreach
• MC1472252: Dynamics 365 Project Operations - Enable on-account category in Dataverse
• MC1476008: Dynamics 365 Field Service – Automate optimizations with Scheduling Operations Agent (Preview)
• MC1475801: Dynamics 365 Contact Center – Enable AI-assisted time-off and swap requests
• MC1475456: Dynamics 365 Project Operations - Perform bulk operations for bookings on schedule board
• MC1473656: Dynamics 365 Project Operations - Improve NTE reliability and validation coverage
• MC1473299: Dynamics 365 Commerce - Print receipts using Adyen payment terminal printers
• MC1472799: Dynamics 365 Project Operations - Speed up time phasing of estimates
• MC1472792: Dynamics 365 Project Operations - Set a default booking method for the schedule board
• MC1472784: Dynamics 365 Project Operations - Perform bulk reconciliation of bookings from UI
• MC1472778: Dynamics 365 Project Operations - View partial cancellation of bookings from schedule board
• MC1472751: Dynamics 365 Project Operations - Improve the project quote experience
• MC1472438: Dynamics 365 Project Operations – View budget details from the project's left navigation (Preview)
• MC1472430: Dynamics 365 Project Operations - Support subscription billing for Project Operations
• MC1472428: Dynamics 365 Project Operations- Improve contract management usability
• MC1472247: Dynamics 365 Project Operations - Enable multiple baselines for a project
• MC1472214: Dynamics 365 Project Operations - Enable Change Order Management
• MC1472205: Dynamics 365 Project Operations - Define the accounting date at invoice level
• MC1472159: Dynamics 365 Contact Center - Manage overnight shifts as a single continuous schedule
• MC1466584: Dynamics 365 Contact Center- Use data masking to protect customer data
• MC1465655: Dynamics 365 Project Operations - Update correction journal usability
• MC1465563: Dynamics 365 Project Operations - Reconcile project accrued revenue
• MC1465523: Dynamics 365 Customer Service -Resolve customer emails autonomously with AI
• MC1465492: Dynamics 365 Customer Service - Create capacity plans for planning groups
• MC1465398: Dynamics 365 Sales - Use historical deal patterns to get better insights in Sales Opportunity Agent
• MC1465319: Dynamics 365 Contact Center - Use redesigned embedded CSR widget for Contact Center
• MC1465316: Dynamics 365 Project Operations - Use time zone-agnostic fields in resource planning
• MC1465314: Dynamics 365 Project Operations - Use what-if analysis on estimates
• MC1465309: Dynamics 365 Project Operations - Update key project fields using Copy project
• MC1465307: Dynamics 365 Contact Center - Teams Presence Sync
• MC1465279: Dynamics 365 Human Resources - Streamline benefits enrollment process
• MC1465262: Dynamics 365 Contact Center - Secondary device for notifications in Digital Messaging conversations
• MC1465233: Dynamics 365 Project Operations - Update key project fields using Copy project
• MC1464869: Dynamics 365 Contact Center - Platform observability and plug-in performance
• MC1464821: Dynamics 365 Project Operations - Show accounting currency with the correct label
• MC1464814: Dynamics 365 Project Operations - Enable time phasing of quote and contract lines
• MC1464797: Dynamics 365 Contact Center - Control how many conversations are evaluated with a sampling percentage
• MC1464795: Dynamics 365 Contact Center - Delight your customers with the enhanced chat widget
• MC1464783: Dynamics 365 Project Operations - Customize the task details pane
• MC1464762: Dynamics 365 Project Operations – Copy externally scheduled projects
• MC1464753: Dynamics 365 Sales - Create records in Dynamics 365 Sales using Sales agent
• MC1464732: Dynamics 365 Sales - Autonomously generate quotes and drive sales with Sales Development agent
• MC1464712: Dynamics 365 Project Operations - Assign task level calendar for precise planning
• MC1464686: Dynamics 365 Sales - Customize default risk criteria for Sales Opportunity Agent
• MC1462722: Dynamics 365 Project Operations - Assign task level schedule mode for precise planning
• MC1462720: Dynamics 365 Customer Insights – Data - Real-time web tracking and personalization for known and unknown users
• MC1462654: Dynamics 365 Project Operations- Enable multiple eliminations for an investment project
• MC1462642: Dynamics 365 Project Operations - Unify product receipt and item requirement posting
• MC1462628: Dynamics 365 Project Operations - Post costs for manual transfer from the balance sheet
• MC1462013: Dynamics 365 Project Operations - Enable the Investment project feature
• MC1458438: Dynamics 365 Customer Service - Review historical quality metrics in a unified dashboard
• MC1454234: Power Platform – New Continuous Access Evaluation (CAE) announcement
• MC1456408: Dynamics 365 Customer Service and Dynamics 365 Contact Center - Planning group support in Adherence historical analytics
• MC1446228: Dynamics 365 Contact Center - Assign conversation to expert who engaged with the customer previously
• MC1456525: Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs
• MC1456427: Dynamics 365 Customer Insights – Journeys - Transform customer journeys into action with record creation
• MC1456418: Dynamics 365 Customer Service - Planning group support in Forecast scenario
• MC1455051: Dynamics 365 Customer Service and Dynamics 365 Contact Center - Detect intraday volume spikes with workforce alerts
• MC1455028: Dynamics 365 Customer Service and Dynamics 365 Contact Center - Planning group support in Adherence tracker
• MC1454032: Dynamics 365 Customer Service - Monitor intraday performance against forecast
• MC1454352: Dynamics 365 Customer Service - Validate knowledge and process adherence with evaluations
• MC1454344: Dynamics 365 Contact Center - Use voice biometrics to authenticate for increased security
• MC1454022: Dynamics 365 Sales - Enrich insights with Teams meeting transcripts
• MC1454005: Dynamics 365 Project Operations - Create multiple budget drafts for what-if analysis
• MC1444064: Introduction of Macro Region Geography-Based Environment Provisioning
• MC1453778: Dynamics 365 Sales - Ability to refresh opportunities research monthly
• MC1453678: Dynamics 365 Commerce – On-behalf-of support now available in Microsoft Entra External ID
• MC1453675: Dynamics 365 Sales - Ability to add custom risk criteria in Sales Opportunity Agent
• MC1453569: Dynamics 365 Project Operations - Archive project cost actuals with long-term retention
• MC1453623: Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security
• MC1453579: Dynamics 365 Supply Chain Management - Enforce same-batch selection for raw materials in production and batch orders
• MC1453474: Dynamics 365 Project Operations - Enable the beginning balances feature
• MC1453434: Dynamics 365 Project Operations - Enable subcontractor vendor invoice matching to actuals
• MC1453424: Dynamics 365 Project Operations - Enable Project Revenue recognition using cost estimate instead of EAC
• MC1453382: Dynamics 365 Project Operations – Calculate revenue recognition for stand-alone selling price contract lines
• MC1452771: Dynamics 365 Project Operations – Enable project fee journals to support subscription billing
• MC1443081: Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)
• MC1448701: Dynamics 365 Customer Service - Classify emails in predefined taxonomy (categories and subcategories)
• MC1448669: Dynamics 365 Contact Center - Equip voice agents with custom voice
• MC1446371: Dynamics 365 Project Operations - Enable time phasing of quote and contract lines
• MC1443215: Dynamics 365 Contact Center - Pick based work assignment at queue level
• MC1443214: Dynamics 365 Project Operations - Enable purchase orders with item requirements
• MC1443092: Dynamics 365 Contact Center - Start quality and coaching in one click with out-of-box criteria
• MC1443083: Dynamics 365 Contact Center - Use bullseye routing with user groups to orchestrate conversations
• MC1443070: Dynamics 365 Project Operations - Add support to import tasks from other projects
• MC1443023: Dynamics 365 Contact Center - Language support for quality and coaching evaluations, insights, and nudges
• MC1443022: Dynamics 365 Project Operations - Configure Minimum Interval of Time Entry Duration
• MC1443020: Dynamics 365 Contact Center - Track quality trends over time with a historical analytics report
• MC1442975: Dynamics 365 Sales - Get lead research and next best actions in Sales Home
• MC1442135: Dynamics 365 Contact Center - Orchestrate conversation distribution with AI-powered playbooks
• MC1437544: Dynamics 365 Contact Center - Information regarding the end of support for Customer Intent Agent in Voice
• MC1437301: Dynamics 365 Customer Insights – Journeys - Enable advanced personalization using simple formulas
• MC1429683: Dynamics 365 Sales - Teams owned opportunities to be researched by Sales Opportunity Agent
• MC1429563: Dynamics 365 Customer Service - Next Best Actions with Customer Intent Agent
• MC1429554: Dynamics 365 Project Operations - Manage exchange rate variances in cash advance transactions
• MC1429024: Dynamics 365 Customer Service and Contact Center - New "After Conversation Work" presence for representatives in wrap-up
• MC1425995: Dynamics 365 Project Operations - Enable time zone independent behavior on Time Entry Grid
• MC1425968: Dynamics 365 Project Operations - Configure Maximum Daily Time Entry Duration
• MC1421853: Dynamics 365 Finance - Unified e‑invoicing integration framework
• MC1421828: Dynamics 365 Customer Service - WEM in M365 Copilot for CSRs and Supervisors
• MC1421819: Dynamics 365 Contact Center - Manage users through Microsoft Entra security groups
• MC1420635: Dynamics 365 Contact Center – Privileges and role-based access
• MC1420564: Dynamics 365 Sales - Enable Automatic CRM Record Linking and Suggested Updates for Accounts, Contacts, and Leads
• MC1417483: Dynamics 365 Customer Service - Modify and override submitted evaluations
• MC1417474: Dynamics 365 Sales – Copy opportunities for repeat deals
• MC1417473: Dynamics 365 Contact Center - Bullseye routing with User groups
• MC1411681: Dynamics 365 – Customer Insights – Data – Target right audience based on signals from earlier campaigns
• MC1411141: Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs
• MC1411150: Dynamics 365 Project Operations - Track real project progress from field execution
• MC1411146: Dynamics 365 Contact Center - Use enhanced customer-first direct callbacks
• MC1411121: Dynamics 365 Customer Insights - Data - Target right audience based on signals from earlier campaigns
• MC1411116: Dynamics 365 Customer Insights - Data - Use Microsoft Fabric OneLake as a data source
• MC1411079: Dynamics 365 Project Operations - Create work orders from project tasks
• MC1411077: Dynamics 365 Field Service – Create work orders from project tasks
• MC1411066: Dynamics 365 – Contact Center – Automate shift rotations for consistent workforce coverage
• MC1410003: Dynamics 365 Sales - Stay on track at every deal stage with delta-first guidance in Sales Close Agent
• MC1409981: Dynamics 365 Sales - Chat about sales opportunity agent insights from inside Sales agent
• MC1409975: Dynamics 365 Sales - Deploy multiple Sales Qualification Agents in a single environment
• MC1403380: Dynamics 365 Contact Center - Evaluation Retry Capability
• MC1390348: Dynamics 365 Project Operations - Post project invoice proposals using multithreaded batch tasks
• MC1397526: Dynamics 365 Customer Service - Policy strictness control for governance rules
• MC1396314: Dynamics 365 Customer Service - Apply governance policies to email attachments
• MC1396208: Dynamics 365 Customer Insights - Journeys - Explore and optimize journeys with Marketing Research Agent
• MC1395008: Dynamics 365 Customer Service - Enable question-level weighting for quality evaluation scoring
• MC1393245: Dynamics 365 Sales - Ensure precise customer interactions with fine-tuned Sales Qualification Agent
• MC1393220: Dynamics 365 Sales - Engage leads with deeper knowledge by connecting any data source to Sales Development Agent
• MC1392339: Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups
• MC1392334: Dynamics 365 Customer Service - Group Workforce Engagement Artifacts with Planning Groups
• MC1392332: Dynamics 365 Sales – Skills for Copilot Cowork
• MC1392321: Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes
• MC1392246: Dynamics 365 Field Service - Optimize multiple resources with Scheduling Operations Agent
• MC1391926: Dynamics 365 Contact Center - Boost contact center efficiency with real-time streaming analytics
• MC1391944: Dynamics 365 Sales - Redesigned Opportunity Research helps sellers understand deals and take action faster
• MC1391907: Dynamics 365 Human Resources - Streamline benefits enrollment process
• MC1391876: Dynamics 365 Contact Center - Automate shift rotations for balanced workforce coverage
• MC1391874: Dynamics 365 Contact Center - Assign customers to a previously engaged expert
• MC1390347: Dynamics 365 Project Operations - Enable project resources on general journal entries for modern projects
• MC1387846: Dynamics 365 Customer Service - Enforce governance policy
• MC1386125: Dynamics 365 Customer Insights - Improve engagement and message timing with Outreach Optimization Agent
• MC1386119: Dynamics 365 Customer Insights – Journeys - Automatically update emails with the latest content
• MC1329306: Dynamics 365 Sales – Plan your sales portfolio with Sales Research Agent
• MC1383794: Dynamics 365 Customer Insights – Journeys - Boost productivity with flexible views and search in segments
• MC1331688: Dynamics 365 Customer Service - Improve customer outcomes with Service Agent in Microsoft 365 Copilot
• MC1324991: Dynamics 365 Contact Center - Consult, transfer securely for PSTN numbers, and IVR
• MC1324989: Dynamics 365 Sales - Accelerate Sales Opportunity Agent deployment with simplified admin configuration
• MC1324856: Dynamics 365 Contact Center - Delight your customers with the enhanced chat widget
• MC1301490: Dynamics 365 Commerce - Display distance in kilometers on the Store Commerce app
• MC1302880: Dynamics 365 Customer Service - Enable enhanced screen recording controls for admins
• MC1310832: Dynamics 365 Customer Service - Unlock Workforce Engagement capabilities with Customer Service Enterprise license
• MC1310509: Dynamics 365 Contact Center - Dynamics 365 Contact Center Certification for Windows 365 Virtual PCs
• MC1310427: Dynamics 365 Sales - Personalize opportunity research in Sales Close Agent
• MC1310420: Dynamics 365 Customer Service- Generate optimized schedule and shift plans using AI for workforce management (Preview)
• MC1310395: Dynamics 365 Customer Insights - Data - Use Microsoft Fabric OneLake as a data source
• MC1310377: Dynamics 365 Sales - Get lead research and next best actions in Sales Home
• MC1310361: Dynamics 365 Customer Service - Manage intraday operations with AI agent (preview)
• MC1307183: Dynamics 365 Customer Service- Estimate AI credits for agents from forecasted demand
• MC1302876: Dynamics 365 Project Operations – Use stocked products in resource-based deployments
• MC1302856: Dynamics 365 Commerce - Configure inline actions on transaction line items in Store Commerce
• MC1301497: Dynamics 365 Supply Chain Management - Enhance picking speed using spatial location intelligence
• MC1301477: Dynamics 365 Commerce - Enable associates to use the nearest store payment terminal
• MC1301473: Dynamics 365 Supply Chain Management - Enable precise serial and batch capture in cluster picking
• MC1297005: Dynamics 365 Customer Insights - Data - Reduce alert fatigue with noise-free notifications
• MC1296879: Dynamics 365 Sales - Chat with your deal insights using ask-and-refine experience in Sales Close Agent (preview)
• MC1296862: Dynamics 365 Project Operations – Import projects in MPP files into existing projects
• MC1296860: Dynamics 365 Sales - Stay on track at every deal stage with delta-first guidance in Sales Close Agent (preview)
• MC1296843: Dynamics 365 Contact Center – Average wait time in messaging API channels
• MC1296836: Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view (Preview)
• MC1296825: Dynamics 365 Project Operations - Task level schedule modes for precise planning (preview)
• MC1296797: Dynamics 365 Customer Insights - Journeys - Govern agents and Copilot centrally with Dynamics 365 AI Hub (preview)
• MC1296554: Dynamics 365 Project Operations - Implement access restrictions in Project for the web iFrame
• MC1296469: Dynamics 365 Supply Chain Management - Run Planning Optimization on Azure operated by 21Vianet
• MC1296468: Dynamics 365 Customer Service - Use shadow mode for Case Management Agent predictions
• MC1296464: Dynamics 365 Sales - Clone and share Sales Development agent configuration across teams
• MC1296292: Dynamics 365 Project Operations - Add support for Lookups on custom columns
• MC1296260: Dynamics 365 Customer Service – Add knowledge citations to case resolution
• MC1296257: Dynamics 365 Contact Center - Use average wait time diagnostics to get wait-time predictions
• MC1296218: Dynamics 365 Contact Center - Pinned contacts and queues during consult and transfer
• MC1296211: Dynamics 365 Contact Center – Average wait time in messaging API channels
• MC1296206: Dynamics 365 Contact Center – Track segment-level metrics across queues
• MC1296204: Dynamics 365 Customer Insights - Journeys - Set message expirations to keep communication relevant
• MC1295106: Microsoft Copilot Studio – Group and analyze the performance of user questions by themes
• MC1295076: Dynamics 365 Customer Insights – Data - Effortlessly monitor daily performance and manage notifications
• MC1295072: Dynamics 365 Field Service - Explore Dataverse data with Microsoft 365 Copilot
• MC1295067: Dynamics 365 Sales – Identify important actions in the flow of work with Recommended Action
• MC1294501: Dynamics 365 Sales – Uncover insights and risks to close more deals with Opportunity Research Agent
• MC1294480: Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions
• MC1293430: Dynamics 365 Customer Insights – Journeys – Create effective audiences with marketing website interactions
• MC1290981: Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks
• MC1276450: Dynamics 365 Contact Center - Use Service Operations Agent to simplify setup tasks
• MC1289851: Dynamics 365 Sales - Explore complex sales insights with Sales Research Agent
• MC1289785: Dynamics 365 Sales - Modern, in-flow email template picker for Sequences
• MC1287358: Dynamics 365 Contact Center - Update representative presence on missed, rejected notification
• MC1276446: Dynamics 365 Customer Service - Protect sensitive information in emails with data sensitivity labels
• MC1255709: Dynamics 365 Customer Service – Define critical questions in evaluation criteria