MC1552392 - Microsoft Teams: Automatic recording indicator for call queue calls on Mobile
Microsoft 365 Message Center announcement MC1552392.
MS Message Center's Summary
Microsoft Teams on mobile devices will soon display an updated recording banner for automatic call queue calls, clarifying that the recording and transcription are controlled by the organisation and cannot be stopped by the user. Rollout begins worldwide in early December 2026 and concludes by mid December 2026. Administrators should inform calling representatives about this visual update to ensure clear understanding of compliance practices.
- Administrator impact
- No direct administrator action is required.
- End user impact
- Calling representatives will see an updated banner on mobile devices indicating that automatic call queue recordings cannot be stopped.
- Importance
- 3/10: This is a minor user interface update for mobile call queues requiring communication rather than technical configuration.
Microsoft Summary
Microsoft Teams on Mobile will show a clear banner indicating automatic, uninterruptible recording and transcription of call queue calls by the organization. This update, rolling out worldwide in December 2026, aligns mobile with desktop and requires no admin action, though informing calling reps is recommended.
- Message Center ID
- MC1552392
- Category
- stay Informed
- Severity
- normal
- Services
- Microsoft Teams
- Tags
- New feature
- Roadmap ID
- 578867
- Platforms
- Android, iOS
- Published
- 2026-11-13
- Last updated
- 2026-11-13
- Expires
- 2027-03-18
[What and Why:] When an organization automatically records its call queue calls, calling reps need to know at a glance that the call is being recorded and that this is controlled by the organization. For call queue calls that are automatically recorded by the organization, Microsoft Teams on Mobile will clearly indicate that recording and transcription have started automatically and cannot be stopped. This gives calling reps a clear and accurate picture of the call and provides a consistent experience across desktop and Mobile. [Rollout Schedule:] General Availability (Worldwide): We will begin rolling out on early December 2026 and expect to complete by mid-December 2026. [Impact on Your Organization:] Once available, calling reps who answer call queue calls that are automatically recorded by your organization will see the updated message in the recording banner in Teams on Mobile. What will change: The banner will state that recording started automatically and cannot be stopped. The previous wording, which implied the user had started the recording, will no longer appear on these calls. This change updates only the banner text. It applies to call queue calls that your organization records automatically. Other calls and recordings started manually by users are not affected. Existing consent text, the privacy link, and the AI notice in the banner stay the same. This feature does not change how recordings are started, stored, or accessed. Automatic recording for call queues is already available on desktop and is configured by admins in Teams admin center. Mobile now shows the same recording state. [Action Required/Recommendations:] No admin action is required before rollout. We recommend informing your calling reps about the updated banner, particularly those who answer queue calls on their mobile devices, so they know automatic recording is controlled by the organization and cannot be stopped by the rep. [Compliance considerations:] No compliance considerations identified. Review as appropriate for your organization.