MC1537490 - Intelligent call delegation is planned to change from Frontier public to public preview (Ring 3.6) as early as Nov 17th
Microsoft 365 Message Center announcement MC1537490.
MS Message Center's Summary
Microsoft is transitioning intelligent call delegation from Frontier preview to public preview in November 2026, bringing AI powered call screening and Microsoft Bookings scheduling to Microsoft Teams. This feature relies on usage based billing through Copilot Credits. Administrators must configure a spending policy in the Microsoft 365 admin center to maintain service continuity for users transitioning from the earlier preview.
- Administrator impact
- Administrators must configure a usage based billing spending policy in the Microsoft 365 admin center and assign user scopes to maintain intelligent call delegation functionality.
- End user impact
- Users will have access to AI powered call screening and appointment scheduling capabilities within Microsoft Teams during the preview rollout.
- Importance
- 6/10: The update introduces usage based billing requirements and potential service interruption for existing preview users if administrative action is missed.
Microsoft Summary
Intelligent call delegation moves from Frontier to public preview (Ring 3.6) starting Nov 17, 2026, using AI to screen calls and schedule via Microsoft Bookings. Rollout runs Nov-Dec 2026; general availability in Jan 2027. Usage-based billing requires admin spending policy setup in Microsoft 365 admin center.
- Message Center ID
- MC1537490
- Category
- plan For Change
- Severity
- normal
- Services
- Microsoft Teams, Microsoft Copilot (Microsoft 365)
- Tags
- New feature, Admin impact
- Roadmap ID
- 565216
- Platforms
- Desktop, Mac
- Published
- 2026-11-03
- Last updated
- 2026-11-03
- Expires
- 2027-03-29
[What and Why:] Intelligent call delegation is moving from Frontier public preview to public preview (Ring 3.6) beginning as early as November 17, 2026. This capability uses AI to screen incoming calls, gather context, and help users decide when to engage. It can also schedule follow-up appointments via Microsoft Bookings. [Rollout Schedule:] Public Preview (Worldwide): Mid-Nov 2026 to Mid Dec 2026. General Availability (Worldwide): Mid-January 2027 to late January 2027. (Dates are subject to change) [Impact on Your Organization:] Who is affected: Tenants that used Intelligent call delegation during Frontier preview and tenants planning to use it in Ring 3.6 public preview. Platforms/Services: Microsoft Teams Microsoft 365 Copilot (Premium) Microsoft Bookings integration What will happen: Intelligent call delegation remains available as an AI-powered call screening and context assistant. Public preview uses usage-based billing (UBB) with Copilot Credits. Billing does not begin until an admin configures spending in the Microsoft 365 admin center. If spending is not configured, tenants coming from Frontier preview will no longer have incoming calls screened by this feature. [Action Required/Recommendations:] If your organization plans to continue using Intelligent call delegation in public preview, complete the following: Create a spending policy in Microsoft 365 admin center using guidance in Managing AI experiences enabled by usage-based billing . Under agents and services, select Intelligent call delegation and clear other selections. Choose the intended user/group scope before assigning the policy. Confirm users are licensed with Microsoft 365 Copilot USL where required. [Compliance considerations:] Does the change introduce or significantly modify AI/ML or agent capabilities that interact with or provide access to customer data? Yes. Intelligent call delegation is an AI-powered capability that screens calls and gathers context to assist users. Does the change include an admin control, and can it be controlled through Entra ID group membership? Yes. Admins must configure usage-based billing policy scope in MAC and can target users/groups through existing admin policy controls.