MC1530595 - Microsoft Copilot Feedback UX update

Microsoft 365 Message Center announcement MC1530595.

MS Message Center's Summary

Microsoft is refreshing the Copilot negative feedback user interface globally starting in late October 2026. Users will be able to select specific issue categories and add optional comments alongside the standard thumbs down control. Because this relies on existing feedback policies, no administrative configuration is needed. Administrators should review their current feedback settings and inform internal support teams about the enhanced feedback options that users will soon encounter across supported applications.

Administrator impact
No direct administrator action is required.
End user impact
Users will see a structured category selection menu when submitting negative feedback in Copilot applications.
Importance
2/10: This is a standard user interface update that introduces no administrative burden or service risk.

Microsoft Summary

Microsoft Copilot is updating the thumbs-down feedback to include selectable issue categories and optional comments for more actionable input. Rolling out worldwide in late October 2026, it applies to organizational, consumer, and education accounts on supported platforms, with no admin action required. New data is collected with feedback.

Message Center ID
MC1530595
Category
stay Informed
Severity
normal
Services
Microsoft Copilot (Microsoft 365), Microsoft 365 Copilot Chat
Tags
New feature, User impact
Published
2026-10-29
Last updated
2026-10-29
Expires
2026-12-28

[What and Why:] We’re updating the thumbs-down feedback experience in Microsoft Copilot to make it easier for users to provide specific, actionable feedback. Today, many thumbs-down responses are submitted without comments, providing sentiment but limited information about the issue. When users select thumbs down, they’ll be able to select one or more feedback categories and optionally provide additional comments, giving each categorized response a signal that can be routed to the appropriate team or issue type. [Rollout Schedule:] General Availability (Worldwide): We will begin rolling out in late October 2026 and expect to complete by late October 2026. [Impact on Your Organization:] Users who can submit feedback in supported Microsoft Copilot experiences may see the updated thumbs-down feedback form. The planned audience includes users signed in with Microsoft Entra ID organizational accounts, users signed in with consumer Microsoft accounts, and users in Education tenants. The feature isn’t currently planned for Mobile, GCC, GCC High, DoD, or other sovereign cloud environments. The updated feedback experience is planned for Microsoft Copilot, Copilot in Microsoft Edge, Copilot in Microsoft Outlook, and Copilot in Microsoft Teams, across web browsers, Windows, and macOS. The WXPN/Catalyst experience isn’t currently included. When a user selects thumbs down on a Copilot response, they may see selectable categories describing the issue, can select more than one category, and can optionally enter additional feedback in a free-text field. The thumbs-up feedback experience isn’t changing. This update applies only to the existing “Allow users to submit feedback to Microsoft” admin policy; all other feedback policy experiences remain unchanged. During the controlled rollout, some users will continue to see the existing feedback experience. [Action Required/Recommendations:] No admin action is required for this change. It will be visible to users who are already allowed to submit feedback under the existing policy. [Compliance considerations:] Question Answer Does the change store new customer data? Yes. When a user chooses to submit thumbs-down feedback, the selected categories, optional free-text comment, and optional screenshot are new data captured as part of that submission. Does the change include an admin control and can it be controlled through Entra ID group membership? Yes. This UX change applies to the existing "Allow users to submit feedback to Microsoft" admin policy; all other feedback policy experiences remain unchanged.