MC1519860 - Intelligent Call Delegation in Teams

Microsoft 365 Message Center announcement MC1519860.

MS Message Center's Summary

Microsoft Teams is introducing intelligent call delegation powered by artificial intelligence to answer incoming calls, gather context, and schedule follow up appointments using Microsoft Bookings. The public preview rolls out in November 2026, followed by general availability in January 2027. Administrators should review personal attendant policies and user licensing requirements to prepare for the feature arrival across desktop and Mac platforms.

Administrator impact
Administrators must configure personal attendant policies and verify appropriate licensing before users can enable the feature.
End user impact
Users can configure artificial intelligence calling assistance in call settings to handle incoming calls and schedule appointments.
Importance
4/10: This is a new feature rollout requiring administrative policy configuration and specific licensing.

Microsoft Summary

Intelligent Call Delegation in Teams uses AI to answer calls, gather context, and schedule follow-ups via Microsoft Bookings, helping users focus on important conversations. Rolling out from November 2026 (preview) to January 2027 (general availability), it requires appropriate licensing and admin configuration. No compliance issues identified.

Message Center ID
MC1519860
Category
stay Informed
Severity
normal
Services
Microsoft Teams, Microsoft Copilot (Microsoft 365)
Tags
New feature, User impact, Admin impact
Roadmap ID
565216
Platforms
Desktop, Mac
Published
2026-10-21
Last updated
2026-10-21
Expires
2027-04-30

[What and Why:] Incoming Teams calls don't wait for a break in your day. Intelligent call delegation provides AI-powered calling assistance so you can focus on the conversations that matter most. It answers calls and gathers context, helping you decide whether to pick up and engage the caller. It can also schedule follow-up appointments through an integration with Microsoft Bookings so you can reconnect with callers at a more convenient time. This message is associated with Microsoft 365 Roadmap ID 565216 [Rollout Schedule:] Public Preview (Worldwide): We will begin rolling out in mid-November 2026 and expect to complete by late November 2026. General Availability (Worldwide): We will begin rolling out in January 2027 and expect to complete by late January 2027. [Impact on Your Organization:] Who is affected: Users provisioned with the appropriate Teams licensing for Intelligent call delegation. Platforms/Services: Microsoft Teams Calling Microsoft Bookings (for follow-up appointment scheduling) What will happen: Once a user is provisioned with the appropriate licensing, users will be enabled to configure Intelligent call delegation under Call Settings. Depending on admin configuration, users will have configuration options to personalize their intelligent delegate. [Action Required/Recommendations:] Admins will be enabled with Personal attendant policies that allow them to configure Intelligent call delegation settings for their users. [Compliance considerations:] No compliance considerations identified. Review as appropriate for your organization.