MC1483417 - Power Platform admin center – Support Agent is now generally available; Legacy support experience retired
Microsoft 365 Message Center announcement MC1483417.
MS Message Center's Summary
Microsoft is rolling out the new Power Platform admin center Support Agent as the default support experience starting October 2026 while retiring the legacy support interface. This artificial intelligence powered tool aims to streamline troubleshooting and case creation through conversational engagement and direct integration with service health alerts. Administrators should familiarise themselves with the new workflow and use the built in feedback options to report any issues during the transition.
- Administrator impact
- No direct administrator action is required.
- End user impact
- No direct end user impact is expected.
- Importance
- 3/10: This change updates the administrative support interface with a new default experience but requires no mandatory configuration.
- Message Center ID
- MC1483417
- Category
- stay Informed
- Severity
- normal
- Services
- Power Platform
- Tags
- New feature
- Published
- 2026-09-30
- Last updated
- 2026-09-30
- Expires
- 2026-11-30
We are announcing the new Power Platform admin center (PPAC) Support Agent, our AI-powered support experience, which is designed to enable self-service success and streamline the support journey for admins. This feature will be the default support experience in Power Platform admin center on October 1, 2026. How does this affect me? The legacy support experience in PPAC is being retired and replaced with the Support Agent experience. Should the Support Agent experience issues, a new fallback support experience has also been released, which preserves key inputs provided during Support Agent, for a warmer handoff. PPAC Support Agent The Support Agent uses an AI-powered workflow to understand customer issues, then help administrators identify relevant service health alerts, known issues, solutions, as well as create support requests with Microsoft. To learn more about the Support Agent, please refer to Get support in the Power Platform admin center . The PPAC Support Agent provides several improvements over the legacy experience: Conversational engagement : Admins can describe problems in plain language rather than navigating menus and complex decision trees. Improved answers: Support Agent uses enhanced grounding, retrieval, and orchestration to provide relevant, actionable solutions. Trusted sources: Support Agent draws from Microsoft public and community sources as well as internal sources like Known Issues and Service Health alerts. Efficient routing: Support Agent dynamically asks for missing context and details to better route cases to the right support team for faster escalation and resolution. The PPAC Support Agent will have additional capabilities added in the coming months. Customer Data Data provided during support request engagement is used to deliver solutions, route, and resolve support cases. What action do I need to take? No action is required for this change. The updated experience will become available automatically within the Power Platform admin center. Meanwhile, we encourage administrators to try using the PPAC Support Agent, provide feedback, report issues, and suggest features using the survey feature available at the end of Support Agent workflows.