MC1476319 - Microsoft SharePoint: Changes to the FAQ web part authoring experience
Microsoft 365 Message Center announcement MC1476319.
MS Message Center's Summary
Microsoft is updating the SharePoint FAQ web part authoring experience by moving artificial intelligence assisted creation to Copilot in SharePoint, while retaining manual editing capabilities within the web part itself. The rollout starts in late October 2026 and finishes by early November 2026. Existing content remains unaffected. Administrators should update internal training materials and notify site authors about the updated workflow.
- Administrator impact
- No direct administrator action is required.
- End user impact
- SharePoint authors will use Copilot for artificial intelligence assisted frequently asked questions creation while manual editing remains inside the web part.
- Importance
- 3/10: This change updates authoring workflows and training materials without causing service disruptions or requiring technical setup.
Microsoft Summary
The SharePoint FAQ web part will shift AI-assisted FAQ creation to Copilot in SharePoint, while retaining manual FAQ editing in the web part. Rollout starts late October 2026. Existing content remains unchanged, requiring no migration. No admin action needed; inform authors and update training accordingly.
- Message Center ID
- MC1476319
- Category
- plan For Change
- Severity
- normal
- Services
- SharePoint Online
- Tags
- New feature, Feature update, User impact
- Roadmap ID
- 570647
- Platforms
- Web
- Published
- 2026-09-21
- Last updated
- 2026-09-21
- Expires
- 2026-12-11
[What and why] We are updating the SharePoint FAQ web part authoring experience. The FAQ web part will provide a standard, non-AI experience for manually creating, editing, and managing FAQ content. AI-assisted FAQ creation and import capabilities will move to the Copilot in SharePoint authoring experience, where authors can use natural language prompts and selected grounding sources to generate FAQ content that is saved to the compatible FAQ web part. Existing FAQ web parts and their content will continue to render; no content migration is necessary. [Rollout schedule] General Availability (Worldwide and GCC): Rollout begins in late October 2026 and is expected to complete in early November 2026. [Impact on your organization] Who is affected SharePoint authors who create or edit FAQs on SharePoint Pages and News posts. Users who use AI-assisted authoring to generate or import FAQ content. Platforms and services SharePoint Online SharePoint News posts SharePoint FAQ web part Copilot in SharePoint What will happen Authors can continue to manually create and manage FAQ content directly in the FAQ web part without using AI. AI-assisted FAQ creation and import capabilities will move from the FAQ web part to the Copilot in SharePoint authoring experience. Authors will be able to use natural language prompts and selected grounding sources in Copilot in SharePoint to generate FAQ content. Generated FAQ content will be saved to the compatible FAQ web part. Existing FAQ web parts and their content will continue to render as they do currently; no content migration is required. Add an FAQ web part to a page or news post: Manually input FAQ content: [Action required and recommendations] No administrative action is required. We recommend that you: Inform SharePoint authors and site owners about this change to the FAQ authoring experience. Review and update internal training materials, support documentation, and governance guidance that reference the current AI-assisted FAQ authoring workflow. [Learn more] Authoring with Copilot in SharePoint: An overview | Microsoft Support [Compliance considerations] No compliance considerations identified. Review as appropriate for your organization.