MC1476008 - Dynamics 365 Field Service – Automate optimizations with Scheduling Operations Agent (Preview)

Microsoft 365 Message Center announcement MC1476008.

MS Message Center's Summary

Microsoft is introducing a public preview for the Scheduling Operations Agent in Dynamics 365 Field Service starting late September 2026. This capability lets administrators configure recurring optimization schedules and set custom organizational goals to automatically manage resource allocation. We recommend that service owners review these upcoming automation features to prepare for future preview testing within non production environments.

Administrator impact
No direct administrator action is required.
End user impact
Field service users may experience automated schedule updates once the preview features are configured and evaluated.
Importance
2/10: This announcement introduces an optional preview feature with no immediate configuration requirements or service disruptions.
Message Center ID
MC1476008
Category
stay Informed
Severity
normal
Services
Dynamics 365 Apps
Tags
New feature
Published
2026-09-21
Last updated
2026-09-21
Expires
2026-11-30

We are announcing the ability to automatically schedule and run recurring optimizations through the Scheduling Operations Agent in Dynamics 365 Field Service. This feature will reach public preview on September 30, 2026. How does this affect me? This feature enables the following capabilities: Configure recurring optimization schedules: Create optimization plans that automatically run on a defined schedule, eliminating the need to manually start each optimization run. Customize optimization goals: Add and weigh optimization objectives to better reflect organizational priorities and desired scheduling outcomes. Automatically apply optimized schedules : The Scheduling Operations Agent evaluates resource availability, existing schedules, and unscheduled requirements, then optimizes and applies schedules based on configured constraints and goals. What do I need to do to prepare? This message is for awareness, and no action is required. If you would like more information on this feature, please visit Scheduling Operations Agent overview .