Microsoft 365 Message Center item MC1423105
MC1423105 - Introducing Auto-Attendant Call Flow Visualizer in Teams Admin Center
The Teams Admin Center now includes a Call Flow Visualizer for Auto Attendants and Teams Phone agents, offering an interactive, tree-like view of call routing to simplify management and troubleshooting. It is enabled by default, requires no action, and rolled out globally by late June 2026.
- Message Center ID
- MC1423105
- Category
- stay Informed
- Severity
- normal
- Services
- Microsoft Teams
- Tags
- New feature, Admin impact
- Published
- 2026-07-10
- Last updated
- 2026-07-10
- Expires
- 2026-10-15
[What and Why:] We are introducing the Call Flow Visualizer in Teams Admin Center, a new interactive experience that provides a visual representation of Auto Attendant and Teams Phone agent call routing. This enhancement simplifies management of complex call flows, reduces configuration errors, and accelerates troubleshooting while improving admin productivity. [Rollout Schedule:] General Availability (Worldwide, GCC): Began early June 2026; completed by late June 2026 General Availability (GCC High, DoD): Will begin mid-August 2026; expected to complete by mid-September 2026 [Impact on Your Organization:] Who is affected: Admins managing Auto Attendants and Teams Phone agents Platforms/Services: Teams Admin Center (Web) What will happen: A new “Call flow visualizer” option will be available on the Auto Attendants page.Admins can select an Auto Attendant or Teams Phone agent and select “Call flow visualizer” to view.Screenshot: The Call flow visualizer option is available from the Auto attendants page in Teams admin center:Admins can view call routing in a tree-like, interactive diagram.The visualizer will display: Resource account assignmentsGreetingsBusiness hours routingAfter-hours routingHoliday call flow branchesInteractive controls such as zoom and pan will be supported.Upstream and downstream call routing relationships will be visible in a single view.Admins can select hierarchical call flows to dig deeper.The feature will be enabled by default; no configuration is required. [Action Required/Recommendations:] No action is required.Recommended next steps: Review the new Call flow visualizer in Auto attendants page in Teams Admin Center.Update internal documentation or training materials for administrators.Inform helpdesk teams about the new troubleshooting capability. [Compliance considerations:] No compliance considerations identified, review as appropriate for your organization.