Microsoft 365 Message Center item MC1338811
MC1338811 - Microsoft 365 admin center: Retirement of “Add Note” option in support tickets
The "Add Note" option in Microsoft 365 admin center support tickets will be retired by mid-July 2026. Communication will continue via email and phone. No action is required, but admins should use supported channels for updates and update internal documentation if needed. Ticket creation and resolution remain unchanged.
- Message Center ID
- MC1338811
- Category
- plan For Change
- Severity
- normal
- Services
- Microsoft 365 suite
- Tags
- User impact, Admin impact, Retirement
- Published
- 2026-06-03
- Last updated
- 2026-06-03
- Expires
- 2026-08-17
[What and why]We will retire the ability to add notes directly to support tickets from the Microsoft 365 admin center Need Help experience.This change aligns support communication to channels that provide reliable and consistent engagement. Customers will continue to communicate with Microsoft Support through supported channels, including:Email communication with the support engineerPhone callbacksOther support experiences[Rollout schedule]The “Add Note” option will be retired starting in early July 2026 and will be fully removed by mid-July 2026 across Worldwide, GCC, GCC High, and DoD.[Impact on your organization]Who is affectedAdmins who manage or update Microsoft support tickets in the Microsoft 365 admin centerPlatforms/servicesMicrosoft 365 admin center What will happenThe “Add Note” option in support tickets will be removed. The option may appear disabled before it is removed.Communication with support will continue through existing channels, including email and phone. [Action required / recommendations]No action is required.Inform admins that updates to support tickets should be completed using supported channels:Reply to the email thread associated with the support request.Engage through phone when contacted by Microsoft support.Update internal documentation if needed.Additional informationThis change only affects how updates are added to existing support tickets. Ticket creation and resolution workflows are not impacted. [Compliance considerations]No compliance considerations identified. Review as appropriate for your organization.